Question 1

What services do you provide?

Accepted Answer

We specialize in branding, virtual workshops, website design, coaching, and consulting.

Question 2

What state do you reside in?

Accepted Answer

We are based out of Dallas, TX and most of our business is done digitally over conferencing applications.

Question 3

What hosting site do you build you websites on?

Accepted Answer

We are experts via Wix and Shopify. Please note the client is responsible for domain, hosting and site maintenance after the completion of their project.

Question 4

Package Selection

Accepted Answer

Once a design process has begun,  a deposit has been made and concepts have been developed you may not switch to another design package: Especially, if the following applies : 
 
+ If the package deal is of lesser value than the one you currently have.
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+ If the package deal is 35 % to 50% completed. 
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+ If you received a discounted price on your branding package.
 
So, please be sure you have chosen the right branding package that fits your brand before me we start.   
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Question 5

May I Cancel My Order?

Accepted Answer

You can make cancellations up to 72 hours after receipt of deposit payment. Please keep in mind that the 
deposit is non-refundable.
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+ If you have made a deposit on a project, but haven't communicated with our team after 30 days, your contract will be void.

You will not be given a refund and must pay a fee if you would to utilize our services again.

Question 6

Testimonial Disclaimer

Accepted Answer

Testimonials and examples on this website about products from Empress Simone, LLC and ES Branding Solutions are exceptional results, do not reflect the typical purchaser’s experience, don’t apply to the average person and are not intended to represent or guarantee that anyone will achieve the same or similar results. Where specific income or earnings (whether monetary or advertising credits, whether convertible to cash or not), figures are used and attributed to a specific individual or business, that individual or business has earned that amount.

There is no assurance that you will do as well using the same information or strategies.

If you rely on the specific income or earnings figures used, you must accept all the risk of not doing as well.

The described experiences are atypical. Your financial results are likely to differ from those described in the testimonials.

Please note that the content of this page can change without prior notice.

Question 7

What is the average turnaround time for a project?

Accepted Answer

The average turnaround time for a website and branding packages is 4-12 weeks depending on the size of the project and clients’ completion of tasks. Logo turn around time is 5-7 business days for standard services.

Same Day Rush Fees Must Be Purchased for any service to be completed the same day (must be purchased during business hours )

The Turnaround time may  be increased for sale bookings. Please note ES Branding Solution is not responsible for the turnaround time fluctuating due to client communication. Services may be earlier but guarantees can't be made.                             
      
If you abandon your services or add on items to your existing order your turnaround time starts from the date of the latest purchase.

Question 8

Project Space Environment

Accepted Answer

ES Branding Solutions will not work in a hostile work environment. Examples Of A Hostile work environment include but are not limited too: 
Frequent calls outside of business hours 
Harassment on the owners personal page via direct message or newsfeed
Public slander, threats , and vulgar language being used .

This will result in your services being cancelled and possible legal action to be taken.

ES Branding Solutions only offers refund at our discretion. Updates On services will be provided as they’re available . Please do not try to rush the design process.

Question 9

Shipping

Accepted Answer

All physical products are shipped First Class via USPS:

Estimated shipping: 3-7 DAY Shipping Depending

Question 10

Hours of Operation

Accepted Answer

Our office is open Monday-Thursday from 10am-7pm and Friday from 10am-3pm.

We are closed  SATURDAYS , SUNDAYS, AND HOLIDAYS.

Frequently Asked Questions